Cash on Delivery (COD) is a payment method where the customer pays for goods at the time of delivery, rather than in advance. It is commonly used in e-commerce, allowing buyers to pay cash directly to the delivery person when receiving the product. COD provides an added sense of security for customers who may not want to pay upfront.

Return and refund refer to the process where a customer can return purchased products and receive a refund, typically due to dissatisfaction or product defects. Return policies vary by seller, but generally, items must be returned within a set timeframe and in their original condition. Refunds are issued to the original payment method once the return is processed.

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If a product is damaged, customers can typically return it for a replacement or refund, depending on the seller’s policy. It’s important to report the damage promptly, often within a specified time frame, and provide evidence like photos. The seller may ask for the damaged product to be returned before processing a resolution.

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